Camden Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Camden Man And Van provides removal, transport, delivery, and related vehicle-based moving services within the UK. By making a booking, the customer agrees to these terms, which are designed to create a clear understanding of the service, the responsibilities of each party, and the limits that apply to the work. These terms apply whether the job involves a single item, part load, furniture moving, office transport, or a wider van service arranged in advance.

In these terms, references to “we”, “us”, and “our” mean Camden Man And Van, and references to “you” or “the customer” mean the person or business making the booking or receiving the service. The customer should read these terms carefully before confirming any arrangement. If any part of the service changes after booking, the revised arrangement will also be governed by these terms unless we confirm otherwise in writing.

Our services are provided on the understanding that the customer has supplied accurate information about the job, including access conditions, property type, item size, load volume, parking availability, and any special handling needs. We may rely on the information provided at the time of booking when allocating vehicle size, staff, and time. If the actual job differs from what was described, additional charges, delays, or changes to the service may be necessary.

Booking Process

Bookings may be made through a written request, telephone discussion, online enquiry, or any other method we accept from time to time. A booking is only confirmed when we have accepted the request and, where applicable, received any required deposit, advance payment, or written confirmation. We are not obliged to accept any booking until confirmation has been issued. Any estimate or quotation provided before booking is based on the information available at that time and may be revised if the details change.

It is the customer’s responsibility to provide complete and accurate booking information. This includes the collection and delivery addresses, preferred dates and time windows, inventory details, access limitations, lift availability, parking restrictions, and any fragile, heavy, or unusually shaped items. Failure to disclose relevant information may affect our ability to complete the service safely and efficiently. If the vehicle, crew, or timing arranged for the job proves unsuitable because of inaccurate information, we may amend the price or decline to proceed.

Where a quotation is given for a Camden man and van service, it may be based on an hourly rate, fixed fee, or a combination of both. Unless stated otherwise, quotes are based on standard working conditions, reasonable loading access, and normal handling requirements. Additional work, waiting time, congestion caused by access problems, or the need for extra labour may result in extra charges. Any change to the agreed service should be discussed and, where possible, approved before the work continues.

We may reschedule a booking due to vehicle issues, weather conditions, staff availability, safety concerns, traffic disruption, or events outside our control. In such cases, we will use reasonable efforts to offer an alternative time or date. We are not liable for inconvenience caused by a necessary reschedule where the reason is beyond our reasonable control. Likewise, if you need to change the booking, please notify us as early as possible so that we can assess whether the new arrangement can be accommodated.

Payments

Payment terms will be confirmed at the point of booking or before the service begins. Unless we agree otherwise in writing, payment is due immediately on completion of the work. We may require a deposit, part payment in advance, or full prepayment, particularly for larger jobs, weekend services, urgent bookings, or repeat commercial work. We reserve the right to withhold the start or continuation of the service until any required payment arrangement has been satisfied.

Accepted payment methods may include bank transfer, card payment, or other methods we notify to you. Cash may be accepted in some cases if agreed in advance. The customer remains responsible for ensuring payment is made in full and on time. If payment is delayed, disputed without reasonable cause, or reversed after completion, we may charge interest and reasonable recovery costs to the extent permitted by law. Any outstanding balance may also affect our ability to accept future bookings.

All prices are stated in pounds sterling unless otherwise agreed. Where a quotation includes VAT, this will be stated clearly where applicable. If the job takes longer than expected because of waiting, additional stops, difficult access, traffic delays, or extra labour requested by the customer, the final amount payable may increase accordingly. We will normally explain the reason for any added charge before it is applied, where circumstances allow.

Cancellations and Changes

The customer may cancel or amend a booking by giving notice as soon as possible. Cancellation charges may apply depending on how much notice is provided, whether staff or vehicles have already been allocated, and whether any deposit has been paid. If a booking is cancelled at short notice, after our crew has been assigned, or after work has started, we may charge for time already reserved, work already completed, travel costs, or other reasonable losses arising from the cancellation.

If we need to cancel a booking for reasons within our control, we will try to notify you promptly and may offer a new time or date. We are not responsible for indirect losses arising from cancellation, such as missed appointments, loss of earnings, or costs incurred with third parties, unless required by law. Customers are encouraged to make any necessary onward arrangements only after they are confident the service will proceed.

Right to Refuse or Suspend Service

We may refuse, pause, or end the service if continuing would be unsafe, unlawful, or impractical. This includes situations involving unsafe loading, aggressive behaviour, inappropriate item declarations, hazardous materials, blocked access, or repeated instructions that are inconsistent with health and safety requirements. If service is suspended because of the customer’s actions or omissions, the customer may still be charged for time, travel, waiting, and any costs already incurred.

Liability

We will exercise reasonable care and skill in carrying out the service. However, our liability is limited to losses directly caused by our negligence or by a breach of these terms. We do not accept responsibility for pre-existing damage, items packed by the customer, contents that are fragile or improperly secured, or losses caused by inaccurate instructions, hidden defects, or unsuitable packaging. The customer should ensure all items are appropriately protected for transport.

Where we are asked to move furniture or other goods, the customer is responsible for ensuring that items are fit for transit and that access routes are suitable. Unless otherwise agreed, we do not dismantle, assemble, disconnect, reconnect, or reinstall goods, and we are not responsible for systems that require specialist handling such as plumbing, gas, or electrical work. If we do assist with such tasks at the customer’s request, this is done at the customer’s risk and subject to any limits required by law.

Any claim for loss or damage must be reported to us as soon as reasonably possible and in any event within a reasonable period after completion of the service. We may ask for evidence, including photographs, proof of value, and details of how the damage occurred. We are not liable for consequential or indirect loss, loss of profit, loss of business, or inconvenience, except where liability cannot legally be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited.

Waste Regulations

Where our service includes the removal, transport, or disposal of waste, the customer must ensure that the waste is described accurately and lawfully. We only handle waste in accordance with applicable UK waste regulations. The customer must not present hazardous, prohibited, clinical, or illegally stored waste unless we have expressly agreed in writing that we are licensed and equipped to collect it. If undeclared restricted waste is discovered, we may refuse collection or charge additional fees for lawful handling and disposal.

The customer remains responsible for ensuring that any waste handed over to us is lawfully owned or authorised for removal and does not contain items that require specialist permits, containment, or treatment. We may ask the customer to confirm the nature of the waste before collection. If we arrange waste transfer or disposal on the customer’s behalf, the customer agrees that the description provided is accurate and that any required documentation may be completed using that information. We may decline any waste load that appears unsafe, contaminated, or non-compliant.

If skip-like loads, mixed materials, or bulky items are included in a Camden van service, the customer must separate any items that cannot legally be moved with standard household or commercial waste. We are not responsible for fines, enforcement action, or disposal issues caused by inaccurate waste descriptions or unlawful presentation of waste by the customer. The customer agrees to reimburse us for reasonable costs arising from incorrect declarations, contamination, or the need to return, isolate, or re-handle waste due to non-compliance.

Customer Responsibilities

The customer must ensure safe and legal access to the collection and delivery premises, including any necessary permissions, parking arrangements, entry codes, and occupier consent. If waiting time is caused by locked premises, missing keys, unsuitable access, or delays in obtaining permission, extra charges may apply. The customer should also ensure that children, pets, and vulnerable persons are kept safe during loading and unloading. We may ask the customer to move items or secure access if this is necessary for safety.

The customer is responsible for removing or protecting any items that are not to be moved, and for notifying us of any goods that are particularly heavy, fragile, valuable, sentimental, or environmentally sensitive. Where the customer asks us to move such items, this must be done only if it is safe and practical. We may refuse to transport certain items if they are unsafe, unlawful, poorly packed, or likely to cause damage to property or injury to persons.

Delays, Force Majeure, and Traffic Conditions

We are not liable for delays or failure to perform the service caused by events beyond our reasonable control, including extreme weather, road closures, accidents, strikes, civil disturbance, mechanical breakdown, or government action. In such circumstances, we will try to minimise disruption and may rearrange the service where possible. Time estimates are given in good faith but are not guarantees, especially where traffic, access, or loading conditions are outside our control.

Traffic, congestion, parking limitations, and site access may affect arrival and completion times. While we aim to provide a reliable man and van in Camden service, timing is necessarily subject to real-world conditions. Any estimate should be treated as approximate unless we have expressly agreed a fixed appointment time in writing. Even then, unforeseen delays may still occur and will be handled reasonably in line with the circumstances.

Governing Law and General Terms

These terms are governed by the laws of England and Wales. Any dispute arising from or in connection with the service or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any part of these terms is found unlawful or unenforceable, the remaining provisions will continue to apply in full.

We may update these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that booking unless a later version is agreed by both parties. No variation to these terms is valid unless confirmed by us in writing. These terms, together with the booking details and any written quotation or confirmation, form the entire agreement between the parties regarding the service.

Nothing in these terms affects your statutory rights as a consumer where applicable. If you are booking on behalf of a business, you confirm that you have authority to do so and that the service is being arranged for business purposes or for the stated lawful use. In cases where a business customer receives the service, any reference to consumer-specific rights will apply only where the law requires it.

By confirming a booking with Camden Man And Van, you acknowledge that you have read, understood, and agreed to these terms. You also confirm that the information you have supplied is true, accurate, and complete to the best of your knowledge. These Terms and Conditions are intended to support a fair, transparent, and lawful service arrangement for both parties.