Privacy Policy
Camden Man and Van Privacy Policy
This Privacy Policy explains how Camden Man and Van collects, uses, stores, and protects personal data relating to our customers and prospective customers. It applies to all individuals who make enquiries, request quotes, or use our services within the Camden area and surrounding locations served by Camden Man and Van.
Who we are
Camden Man and Van is a removals and transportation service provider operating in the Camden area. For the purposes of applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, Camden Man and Van is the data controller of the personal data described in this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all personal data processed by Camden Man and Van in connection with our services, including but not limited to household removals, office moves, deliveries, and related customer support. It covers data collected through telephone enquiries, online enquiries, booking forms, written correspondence, and in-person interactions with our team.
Types of personal data we collect
We may collect and process the following categories of personal data:
Identification and contact details such as full name, postal address, collection and delivery addresses, town or city, and other contact information you choose to provide.
Communication details such as the content of your messages, queries, complaints, feedback, and any notes from conversations with our staff.
Service and booking information such as service type requested, date and time of the move or delivery, property access details where relevant, inventory or item descriptions, pricing and quote details, and job reference numbers.
Billing and payment details such as the amount charged, payment status, and basic transaction identifiers. We do not store full payment card details; where payments are processed electronically this is done via secure payment processors.
Technical and usage data where applicable such as basic usage information if you interact with our online forms, including date and time of enquiry and basic device information, to help us manage and improve our services.
How we collect personal data
We collect personal data directly from you when you request a quote, make a booking, contact us with an enquiry, engage with us on our website, or otherwise communicate with our staff. In some cases, we may receive your details from a third party who arranges a move or delivery on your behalf, for example a family member, colleague, or business partner. Where this occurs, we rely on that third party to confirm that you have been informed about this Privacy Policy.
Lawful bases for processing
We process personal data only where we have a lawful basis under data protection laws. Depending on the context, this may include the following:
Contract performance. We process personal data as necessary to provide our services, including giving quotes, confirming bookings, moving items, delivering goods, communicating about dates and access, and handling any changes to your booking.
Legal obligations. We may process personal data where required to comply with legal or regulatory requirements, for example relating to tax, accounting, or the handling of insurance or damage claims.
Legitimate interests. We may process personal data where it is in our legitimate interests to do so and where those interests are not overridden by your rights. This may include managing our business operations, improving our services, keeping records of moves carried out, preventing fraud or misuse, and responding to general enquiries.
Consent. In limited circumstances, we may rely on your consent, for example where you specifically ask us to keep your details on file for future moves or marketing. Where we rely on consent, you may withdraw it at any time by contacting us, and withdrawal will not affect any processing carried out before it was withdrawn.
How we use personal data
We use personal data to provide and manage our services, including handling enquiries, preparing and issuing quotes, scheduling and completing moves, and communicating with you before, during, and after a job.
We use personal data to manage our customer records and accounts, including maintaining booking histories, issuing invoices, dealing with payment queries, and keeping appropriate business documentation.
We may use personal data to respond to complaints, feedback, or damage claims, and to resolve disputes. We also use data to monitor service quality, train staff, and improve our processes.
Where appropriate, we may use limited personal data for basic marketing or customer relationship management, such as contacting previous customers about similar services, provided this is permitted under data protection and electronic communications law and you have not opted out.
Data sharing and processors
We do not sell or rent your personal data. We may share personal data with carefully selected third parties where necessary for the purposes described above.
Service providers and processors. We may share personal data with external providers who act as data processors on our behalf, such as payment processing providers, IT and hosting providers, customer relationship management tools, administrative support services, and accountancy or bookkeeping services. These processors are only permitted to process personal data in accordance with our instructions and are required to keep your data secure and confidential.
Professional advisers and authorities. We may share personal data with professional advisers such as insurers, legal advisers, or accountants, and with regulatory bodies or law enforcement agencies where required by law or necessary to protect our rights, property, or safety.
Operational partners. In some cases, we may work with trusted partners or subcontractors to deliver services in the Camden area and nearby locations. Where they need access to your personal data to complete a job, we share only what is necessary and require that they handle your data lawfully and securely.
International transfers
Our primary operations are based in the United Kingdom and we aim to keep personal data within the UK or the European Economic Area wherever possible. If personal data is transferred outside of these locations, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, to protect your information to a standard that is essentially equivalent to UK and EU data protection laws.
Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet any legal, accounting, or reporting requirements. The length of time we keep data can vary depending on the type of information and the context of our relationship with you.
In general, booking and invoicing records are kept for several years in line with tax and accounting rules. Basic contact information and job histories may be retained for a reasonable period to manage repeat work, answer follow up queries, or handle any subsequent complaints or claims.
Where personal data is no longer required, we will delete it or anonymise it so that it can no longer be linked to you. We may retain anonymised or aggregated data for statistical or business analysis purposes.
Data security
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include access controls, secure storage, restricted permissions, staff training, and procedures to handle suspected data breaches.
While we take steps to protect your information, no method of transmission or storage can be guaranteed as completely secure. If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will inform you and any relevant authorities in accordance with our legal obligations.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.
Right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, together with information about how it is used.
Right to rectification. You can ask us to correct inaccurate or incomplete personal data that we hold about you.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and no other lawful basis applies.
Right to restriction. You can ask us to restrict the processing of your personal data in certain situations, for example while we verify the accuracy of the data or consider an objection you have raised.
Right to object. You can object to processing that is based on our legitimate interests, and we will stop processing unless we have compelling legitimate grounds or need the data for legal claims. You also have an absolute right to object to direct marketing.
Right to data portability. In some cases, you can request that we provide the personal data you have given us in a structured, commonly used, machine readable format, and that we transmit it to another controller where technically feasible.
Right to withdraw consent. Where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
Exercising your rights and contacting us
If you wish to exercise any of your data protection rights, or if you have any questions or concerns about this Privacy Policy or how we handle personal data, you can contact Camden Man and Van using the contact details published on our website or provided to you when you booked our services. We may need to verify your identity before responding to your request.
You also have the right to lodge a complaint with the UK data protection supervisory authority if you are unhappy with how we use your personal data. We encourage you to contact us first so that we can try to resolve your concerns directly.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any updates will be effective from the date of publication. We encourage you to review this page periodically to stay informed about how we protect your personal data.
