Terms and Conditions
Camden Man and Van Terms and Conditions
These Terms and Conditions set out the basis on which Camden Man and Van provides removal, man and van, transportation and related services. By making a booking or allowing work to proceed, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below.
Company means Camden Man and Van.
Customer means the person, firm or organisation requesting the services of the Company.
Services means any removal, man and van, transport, loading, unloading, packing, storage, or related services provided by the Company.
Goods means the items to be moved, handled, transported, stored or otherwise dealt with by the Company.
Contract means the agreement between the Customer and the Company for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
The Company provides man and van and removal services for domestic and commercial customers, including the collection, transportation and delivery of Goods within its operating area and, by agreement, to other locations in the UK.
The precise scope of the Services will be as agreed at the time of booking, including the locations, dates, times and any additional services such as packing, furniture dismantling or reassembly where available.
3. Booking Process
All Services must be booked in advance. A booking is made when the Customer provides the Company with the necessary details, including collection and delivery addresses, access information, dates, times and an accurate description and volume of the Goods.
The Company may provide a quotation based on the information supplied by the Customer. Quotations are given in good faith but may be revised if the information provided is inaccurate or incomplete, or if the Customer requests additional services.
A booking is only confirmed once the Customer has accepted the quotation or rate, agreed to these Terms and Conditions and, where required, paid any deposit or prepayment requested by the Company. The Company reserves the right to refuse any booking at its sole discretion.
The Customer is responsible for ensuring that all information supplied at the time of booking is complete and accurate, including any relevant access restrictions, parking limitations, floor levels, lift access, and items requiring special handling.
4. Quotations and Charges
Quotations are normally based on factors such as the size of the vehicle required, the estimated volume or list of Goods, the distance between addresses, the number of workers required, and the expected duration of the job.
Unless otherwise stated, quotations do not include the cost of parking, congestion charges, tolls, ferry fares, permits or similar charges. These costs, where incurred, will be added to the final invoice and are payable by the Customer.
The Company reserves the right to adjust the charges if:
1. The actual work is greater in volume, duration or complexity than initially described.
2. There are unforeseen circumstances such as access issues, delays outside the Companys control, or additional heavy or awkward items not disclosed at the time of booking.
3. The Customer requires additional services on the day of the move.
Any such variations will be charged at the Companys standard rates in force at the time the Services are provided.
5. Payments
Unless otherwise agreed in writing, payment for Services is due either in advance or on completion of the job on the same day. The Company may require a deposit or full prepayment to secure a booking.
Payment methods will be advised by the Company at the time of booking. The Customer is responsible for ensuring that funds are available and that payment can be made via the agreed method.
Where payment is not received when due, the Company reserves the right to:
1. Suspend or cancel the Services.
2. Apply reasonable charges for waiting time if workers or vehicles are delayed due to payment issues.
3. Charge interest on overdue amounts at a reasonable commercial rate until payment is received in full.
For business Customers with agreed account terms, invoices are payable within the period specified on the invoice. Failure to pay on time may result in the withdrawal of credit facilities and the application of late payment charges.
6. Cancellations and Amendments
The Customer may cancel or amend a booking by giving notice to the Company. Any cancellation or amendment must be communicated as soon as reasonably practicable.
The Company operates a cancellation policy as follows, unless otherwise agreed:
1. Cancellations more than 48 hours before the scheduled start time may be made without a cancellation fee, other than any non-refundable third-party costs already incurred.
2. Cancellations made between 24 and 48 hours before the scheduled start time may incur a cancellation fee of up to 50 percent of the quoted price.
3. Cancellations made less than 24 hours before the scheduled start time, or failure to be present at the agreed time and location, may incur a cancellation fee of up to 100 percent of the quoted price.
Amendments that significantly change the time, date, locations, volume of Goods or required resources may be treated as a new booking and may result in revised charges. The Company will use reasonable efforts to accommodate changes but cannot guarantee availability.
The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, vehicle breakdowns, staff illness, or safety concerns. In such cases, the Company will seek to reschedule the Services or provide a refund of any prepayments for Services not provided, but will not be liable for consequential losses.
7. Customer Responsibilities
The Customer is responsible for:
1. Ensuring that adequate access, parking and any necessary permits are arranged at both collection and delivery addresses.
2. Packing all Goods safely and securely, unless a packing service has been agreed as part of the Contract.
3. Providing accurate information about any fragile, high-value, heavy or awkward items that require special handling.
4. Being present, or ensuring an authorised representative is present, at collection and delivery to direct the work and check that all Goods are loaded and unloaded.
5. Ensuring that all Goods to be moved are ready to be loaded at the agreed time and that any appliances are disconnected and safe to transport.
6. Complying with all applicable laws and regulations, including waste and recycling rules, and not asking the Company to transport prohibited or illegal items.
The Company is not responsible for dismantling or disconnecting items unless expressly agreed in advance. The Customer is responsible for ensuring that any dismantled items are ready for transport and that they are safe and suitable for movement.
8. Excluded and Prohibited Items
The Company will not carry or deal with the following items, unless expressly agreed in writing:
1. Hazardous, flammable, explosive or corrosive materials.
2. Illegal goods or substances.
3. Live animals, plants that may be prohibited, or perishable goods requiring special storage conditions.
4. Cash, securities, precious metals, jewellery, works of art or other high-value items.
If any such items are moved without the Companys knowledge or agreement, the Company will have no liability for loss or damage to them, and the Customer will indemnify the Company against any resulting claims, damages or expenses.
9. Waste Regulations and Disposal
The Company operates in accordance with applicable UK waste regulations. The Company is not a licensed waste carrier unless expressly stated and will not remove general household or commercial waste, rubble, building waste or other refuse unless this has been specifically agreed as part of the Services and complies with all legal requirements.
The Customer must not ask the Company to dispose of items in a way that breaches waste disposal laws or local regulations. Any disposal services provided will be carried out only at authorised facilities and may incur additional charges.
Where the Company agrees to remove unwanted items, the Customer confirms that they have full authority to dispose of those items and that they do not contain hazardous or restricted materials. The Customer will be responsible for any fines, penalties, or claims arising from the unlawful disposal or misdescription of waste.
10. Liability for Loss or Damage
The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability is subject to the limitations set out in this section.
The Companys liability for loss of or damage to Goods, whether caused by negligence, breach of contract or otherwise, shall be limited to a reasonable sum per item or per job, taking into account the value of the Goods and the charges paid for the Services. The specific limit may be advised by the Company and may be increased by agreement and, where applicable, an additional charge.
The Company will not be liable for:
1. Loss or damage arising from the Customer packing Goods inadequately or in unsuitable containers.
2. Loss or damage to fragile or brittle items where they have not been professionally packed or where their condition made them particularly susceptible to damage.
3. Loss or damage to the contents of drawers, wardrobes, cupboards or other furniture unless they have been emptied before moving.
4. Normal wear and tear, minor scuffs, scratches or marks that may occur during a move, particularly in tight access areas.
5. Loss or damage caused by atmospheric or climatic conditions such as damp, mould, heat or cold.
6. Indirect or consequential loss, including loss of profit, loss of use, or any losses arising from delay.
The Customer is responsible for checking the premises at the end of the move to ensure that nothing has been left behind. The Company is not liable for items left in properties once the team has departed.
11. Claims and Time Limits
Any claim for loss of or damage to Goods, or for any other issue with the Services, must be notified to the Company as soon as reasonably possible and in any event within seven days of the completion of the Services, or of the date on which the Customer became aware, or ought reasonably to have become aware, of the issue.
The notification should include a clear description of the alleged loss or damage and, where possible, supporting evidence such as photographs and receipts. The Company may inspect any alleged damage before agreeing a remedy.
Where the Customer fails to notify the Company within the time limits set out above, the Company shall not be liable in respect of the claim, unless the Customer can show that it was not reasonably possible to notify the Company within that period and that notification was made as soon as reasonably practicable.
12. Insurance
The Company will maintain appropriate insurance cover for its own legal liabilities arising from the provision of the Services. This does not replace the Customers own insurance for their Goods.
The Customer is strongly advised to ensure that their Goods are adequately insured against loss or damage during removal and transit, either through their own policy or any additional cover that may be offered by a third party.
13. Delays and Events Beyond Control
The Company will use reasonable efforts to adhere to agreed times and dates, but time is not of the essence unless expressly agreed in writing.
The Company is not liable for delays or failure to perform the Services caused by events beyond its reasonable control, including traffic conditions, accidents, breakdowns, extreme weather, road closures, public transport disruption, strikes or other industrial action, or the actions or omissions of third parties.
Where such events occur, the Company will take reasonable steps to minimise disruption, but the Customer acknowledges that alternative arrangements or additional time may be required.
14. Access and Property Damage
The Customer must ensure that there is safe and adequate access to both collection and delivery locations. This includes clear hallways, staircases and entrances, and the provision of suitable parking.
The Company will take reasonable care to avoid damage to property during the course of the move. However, the Company is not responsible for damage to walls, floors, doors, fixtures or fittings where such damage arises from moving large or heavy items in confined or difficult spaces, provided that reasonable care has been exercised.
The Customer should protect floors, walls and other surfaces where they have particular concerns. If the Customer requests that items are moved in a way that the Company considers unsafe or likely to cause damage, the Company may refuse to do so, or may proceed only on the basis that liability for resulting damage is excluded.
15. Subcontracting
The Company may subcontract all or part of the Services to carefully selected third parties. Where this occurs, the Company will remain responsible for the proper performance of the Contract, subject to these Terms and Conditions.
The Customer agrees that these Terms and Conditions will also apply for the benefit of any subcontractors used by the Company.
16. Data Protection and Privacy
The Company will collect and use personal information about the Customer, such as contact details and address information, for the purpose of administering bookings, providing Services and handling payments and queries.
The Company will take reasonable steps to keep personal data secure and will not sell or disclose it to third parties except as required to provide the Services, comply with legal obligations, or with the Customers consent.
17. Variation of Terms
The Company may update or vary these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that Contract.
Any variation to these Terms and Conditions requested by the Customer will only be valid if agreed in writing by the Company.
18. Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be deemed severed from the remaining provisions, which will continue in full force and effect.
19. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
20. Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, correspondence or representations.
The Customer acknowledges that they have not relied on any statement, promise or representation made or given by or on behalf of the Company that is not set out in these Terms and Conditions or in a written quotation or confirmation.
